Refund policy
At Tanishka Fashion, we strive to provide the best shopping experience. Please read this policy carefully before making a purchase, as it explains how exchanges, refunds, and related requests are handled.
1. No Returns, Only Exchange
As per our company policy, we do not accept returns under any circumstances. Once an order is placed and delivered, it is considered final and cannot be returned for a refund.
However, we allow exchanges in the case of size issues or defective products, subject to the conditions outlined below.
2. Exchange Policy
We offer an exchange for size related issues, or if the product you received is found to be defective.
Conditions for Exchange
- The exchange request must be made within 7 days of receiving the product.
- The item must be unused, unwashed, with all original tags intact, and in its original packaging.
- Exchanges are subject to stock availability. If the requested size is unavailable, we will offer store credit valid towards a future purchase.
- Sale items, customised products, and altered products are not eligible for exchange.
How to Request an Exchange
To initiate an exchange, please follow these steps:
- Email us at tanishkafashion22@gmail.com within 7 days of delivery.
- Provide your order number, the reason for the exchange, and clear images of the product (where applicable).
- Once your request is approved, you will receive instructions on where to send the item.
- Customers are responsible for return shipping costs, unless the item received was defective or incorrect.
After we receive and inspect the item, we will process the exchange or issue store credit accordingly.
3. Defective, Damaged, or Incorrect Products
Under the Consumer Protection Act, 2019, customers have the right to receive products that are free from defects and that match the description provided on our website.
If you receive a damaged, defective, or incorrect product, please contact us immediately at tanishkafashion22@gmail.com with the following:
- Your order number.
- Clear photos of the damaged or incorrect product.
- A description of the issue.
If the issue is verified, we will arrange an exchange or replacement at no extra cost to you.
4. No Refund Policy
As per our policy, we do not provide refunds for any reason, except in cases where:
- A replacement product is unavailable for a defective or incorrect item.
- A refund is legally required under the Consumer Protection Act, 2019.
In such cases, a refund will be processed to the original payment method within 10 business days of approval.
5. Shipping and Delivery
Orders are usually processed within 1 to 2 business days. Delivery across India is generally completed within 5 to 6 business days through our trusted shipping partners, and standard shipping is free. We currently ship within India only. All prices on our website are inclusive of applicable taxes.
If your order arrives damaged in any way, please email us as soon as possible at tanishkafashion22@gmail.com with your order number and a photo of the item, and we will work towards a satisfactory solution.
6. Compliance with Indian Consumer Laws
Our policies are designed to comply with the following:
- Consumer Protection Act, 2019, ensuring fair trade practices.
- Consumer Protection (E-Commerce) Rules, 2020, guaranteeing transparency in our policies.
- Legal Metrology (Packaged Commodities) Rules, 2011, providing accurate product information.
7. Contact Us
For any questions about exchanges, refunds, or this policy, please reach out to us:
Tanishka Fashion
Email: tanishkafashion22@gmail.com
Phone: +91 96676 98814
Address: G-11, Satya The Hive Mall, Dwarka Expressway, Sector 102, Gurugram, Haryana 122505, India
GST Number: 06CKIPB0579B1ZL